Ergo Global Cookie Policy.
This Cookie Policy outlines how we utilize cookies and similar technologies in the course of our business, including through our website, https://ergoglobal.com/ (referred to as the “website” or “site”), which is owned and operated by Ergo Global Pte. Ltd. (“Ergo Global”, “we”, “us”, and “our”). It provides details on what these technologies are, why we use them, and your rights to control our use of them. Any capitalized terms used but not defined in this Cookie Policy shall have the meanings assigned to them in our Privacy Policy.
What types of tracking technologies are used?
| Type of technology | Description |
| Cookies |
Сookies are small files placed onto your device that enable our website features and functionality. Any browser visiting our website may receive cookies from us or cookies from third parties such as our partners or service providers, as mentioned in the Cookie Table below. We or third parties may also place cookies in your browser when you visit external sites that display ads or that host our plugins or tags.
We use two types of cookies: persistent cookies and session cookies. Persistent cookies last beyond the current session and are used for many purposes, such as recognizing you as an existing user, so it’s easier to return to our website and interact with our Services. Since persistent cookies stay in your browser, it will be read by our website when you return to it. Session cookies last only as long as the session (usually the current visit to the website or a browser session). |
| Pixels | Pixels are tiny images that may be embedded within web pages and emails, requiring a call (which provides device and visit information) to our servers in order for the pixel to be rendered in those web pages and emails. We use pixels to learn more about your interactions with email content or web content, such as whether you interact with ads or posts. Pixels can also enable us and third parties to place cookies on your browser. |
| Local storage | Local storage enables our website to store information locally on your devices. Local storage may be used to improve your experience, for example, by enabling features, remembering your language preferences, and speeding up the website functionality. |
| IndexedDB |
IndexedDB is a browser-based storage technology that enables our website to store larger amounts of structured data locally on your device. It may be used to support website functionality, remember settings and preferences, store application data, improve performance, and enable certain features to work efficiently across browsing sessions. |
| Other similar technologies | In addition, we and our marketing partners, affiliates, analytics, and service providers may use a variety of other technologies, such as web beacons or tracking tags, that collect similar information for security and fraud detection purposes, and we may use third parties to perform these services on our behalf. This data helps us enhance your experience, deliver relevant content, and monitor website performance. These technologies may also enable us and our partners to place cookies on your device. |
How do we use cookies?
We use cookies in a range of ways to improve your experience on our website, including:
- understand how you use our website;
- store your preferences, for example, language preferences;
- protect from malicious activities such as automated registrations;
- aggregate non-personalized reports of usage such as geographic area, device type, and browser type;
- estimate our audience size and usage pattern;
- store information about your preferences, and so allow us to customize our website and provide you with offers that are targeted to your individual interests;
- speed up your searches;
- recognize you when you return to our website; or
- allow you to use our website in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you complete our online forms, we will use cookies to remember your details during your current visit, and any future visits, provided the cookie was not deleted in the interim.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses the following:
| Type of cookies | Purpose Description |
| Strictly necessary cookies | These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, identify users, help the website to distinguish between humans and bots, provide spam protection, or prevent and detect abuse on the website. |
| Functionality or preferences cookies | These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, remember your preferences, and show you relevant results based on your choice of language or region, for example. A mix of first-party and third-party functionality cookies is used. |
| Analytical or statistics cookies | These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. |
| Advertising or targeting cookies | These cookies record your visit to our website, the pages you have visited, and the links you have followed, and information about your browser device and your IP address. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. |
Which third-party cookies do we use?
Our website utilizes third-party cookies to incorporate functionalities offered by external entities (e.g., website analytics, ensuring the functionality of embedded video players, etc.). These companies may employ various technologies, such as cookies and web beacons, enabling them to collect data regarding your browsing activity on our website and other sites. This data may be aggregated with similar information from other services and companies. The aggregated data may be used for various purposes, including but not limited to data analysis, tracking user behavior, assessing the popularity of specific content, and gaining insights into your online activities.
It is important to note that the information gathered through these means does not allow us or the third-party companies to personally identify you. Below is a list of some of the cookies we commonly use, outlined in our Cookie Table. While this list is not exhaustive, it serves to highlight the primary purposes for which we typically use cookies.
Certain third parties we work with may provide their own opt-out tools for information collected through cookies and pixels. You may manage your preferences and revoke consent for third-party cookies and tracking services through the relevant opt-out links (where available) or by following the procedures outlined in the third party’s privacy policy. For additional information on the data they collect and instructions on how to opt-out, please refer to the privacy policy or opt-out links provided below in the Cookie Table.
Tracking Technologies Table
|
Provider |
Tracker Name and Duration |
Type |
Purpose |
Category |
Privacy Policy/Opt-Out Link |
|
First-party |
cw_conversation: 364 days
_chatwoot_session: Session
chatwoot_available_agents_xMQN3C3tXb1RDSVT6udzcpVZ: Persistent
chatwoot_available_agents_xMQN3C3tXb1RDSVT6udzcpVZ:ts: Persistent
chatwoot_campaigns_xMQN3C3tXb1RDSVT6udzcpVZ: Persistent
chatwoot_campaigns_xMQN3C3tXb1RDSVT6udzcpVZ:ts: Persistent
ergoglobal_visited: Persistent
ergoglobal_first_visit: Persistent |
Cookie
Cookie
Local Storage
Local Storage
Local Storage
Local Storage
Local Storage
Local Storage |
cw_conversation: This cookie lets us persist the conversation when the contact navigates through the webpages or revisits the website later.
_chatwoot_session: It is used exclusively for authentication and session management. It maintains the logged-in state of administrators or team members accessing the Chatwoot Agent Dashboard and Super Admin panel so they do not have to re-authenticate on every page refresh.
chatwoot_available_agents_xMQN3C3tXb1RDSVT6udzcpVZ: Used in the browser’s Local Storage to cache the availability state and profiles of active customer support agents assigned to the chat inbox.
chatwoot_available_agents_xMQN3C3tXb1RDSVT6udzcpVZ:ts: Used in the browser’s Local Storage to cache the availability state and profiles of active customer support agents assigned to the chat inbox.
chatwoot_campaigns_xMQN3C3tXb1RDSVT6udzcpVZ: Used in the browser’s Local Storage to cache the availability state and profiles of active customer support agents assigned to the chat inbox.
chatwoot_campaigns_xMQN3C3tXb1RDSVT6udzcpVZ:ts: Used in the browser’s Local Storage to cache the availability state and profiles of active customer support agents assigned to the chat inbox.
ergoglobal_visited: Set by the website’s server upon initial page load to determine if the visitor is accessing the site for the first time. It is used strictly to manage user interface layout, presentation settings, and prevent introductory animations or notifications from reappearing during the session. ergoglobal_first_visit: Set by the website’s server upon initial page load to determine if the visitor is accessing the site for the first time. It is used strictly to manage user interface layout, presentation settings, and prevent introductory animations or notifications from reappearing during the session.
|
Functional/ Preferences |
|
| YSC: Session rc::c: Persistent rc::a: Persistent |
Cookie Local Storage Local Storage |
YSC: This cookie ensures that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge.
rc::c: Google reCAPTCHA to tell the difference between human users and automated bots
rc::a: This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
Strictly necessary |
To learn more about Google’s privacy practices, please check the link
To manage cookies set by Google, you can visit this site |
|
| Google Analytics |
_ga: 382 days
_ga_#: 2 years
_ga_Q79KM8SCRJ: 2 years |
Cookie
Cookie
Cookie |
_ga: Used by Google Analytics to collect information about how visitors use the website, helping to improve it. The cookie collects information in an anonymous form and enables the service to distinguish one visitor from another one.
_ga_#: used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.
_ga_Q79KM8SCRJ: Used by Google Analytics to store the session status. |
Statistics/Analytics |
To learn more about Google’s privacy practices, please check the link
To manage cookies set by Google, you can visit this site
For Google Analytics cookies, you may also install a Google Analytics opt-out browser add-on by going here |
| Google Ads |
NID: 6 months
_gcl_au: 3 months
_gcl_ls: Persistent
ccm/conversion/16730828444/: Session
pagead/1p-user-list/#: Session |
Cookie
Cookie
Cookie
Pixel
Pixel |
NID: Used to show ads in Google services for signed-out users.
_gcl_au: Used to measure ad and campaign performance and conversion rates for Google Ads on a site visited.
_gcl_ls: Used to track ad conversions across different domains and assists in attributing conversions to the correct ad clicks in Google Ads and other marketing platforms.
ccm/conversion/16730828444/: Used for Google Ads Conversion Tracking.
pagead/1p-user-list/#: tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. |
Marketing/Advertising |
To learn more about the advertising cookies used by Google, please check the link
To control advertising cookies set by Google Ads, you can visit this site |
| Google Doubleclick | test_cookie: 15 minutes | Cookie | test_cookie: Used to check if the user’s browser supports cookies. | Functional/Preferences | For more information, please visit this link |
| Google Doubleclick | IDE: 1 year | Cookie | IDE: Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | Marketing/Advertising |
For more information, please visit this link
If you wish to disable DoubleClick cookies on your browser, please visit this website. |
| Microsoft |
ClientId: 1 year
msal.cache.encryption: Session
OIDC: 6 months
olk-LogicalRing_cacheKey_globalAccount: Persistent
ecsETagStamped:DEFDEFDE-FDEF-DEFD-EFDE-FDEFDEFDEFDE: Session
object(#-#-##:#:#.#): Persistent |
Cookie
Cookie
Cookie
Local Storage
Local Storage
Local Storage |
ClientId: Determines the device used to access the website. This allows the website to be formatted accordingly.
msal.cache.encryption: The cookie stores information related to encryption keys or encrypted data, ensuring secure storage and retrieval of authentication tokens in the browser. This improves the security of sensitive information such as access tokens or ID tokens.
OIDC: Control cookie used in connection with the website’s Content Delivery Network (CDN).v
olk-LogicalRing_cacheKey_globalAccount: Used by Microsoft to handle traffic routing and backend data delivery for its enterprise cloud services.
ecsETagStamped:DEFDEFDE-FDEF-DEFD-EFDE-FDEFDEFDEFDE: It stores internal technical identifiers that tell your browser how to manage resource caching. This ensures that recurring images, script files, and interface elements don’t need to be downloaded from Microsoft’s servers every single time you click a new email, drastically speeding up page load times. It assists in optimizing your browser’s current Outlook Web App session so that the page structure loads smoothly and predictably as you navigate your inbox.
object(#-#-##:#:#.#): Holds the users timezone. |
Strictly Necessary | To learn more about Microsoft privacy practices, please check the link |
| Microsoft |
msal.version: Persistent
olk-BookingsC2OwaPreloadStrings: Persistent
olk-LogicalRing: Persistent
olk-OwaClientId: Persistent
olk-OwaLocale: Persistent
olk-UsersNormalizedTheme: Persistent
isRTL: Session
olk-isTimeZoneCacheAvailable: Persistent
olk-bootFailureCount: Persistent |
Cookie
Local Storage
Local Storage
Local Storage
Local Storage
Local Storage
Local Storage
Local Storage
Local Storage |
msal.version: It ensures that if you open Outlook in multiple browser tabs, they can all share the same login state without forcing you to sign in again on each tab.
olk-BookingsC2OwaPreloadStrings: This cookie is used to preload strings or data for the Microsoft Bookings integration. It ensures faster loading times and smoother operation by storing preloaded content, such as UI text or configuration strings.
olk-LogicalRing: This cookie appears to be related to the performance and functionality of Microsoft’s online services (such as Office 365 and Outlook). It may be used for infrastructure management or load balancing, ensuring that users are directed to the correct server or service endpoint for optimal performance.
olk-OwaClientId: This cookie is used to identify the client session in Outlook Web Access (OWA). It helps in associating the user’s actions with a specific session for improved functionality, such as remembering user preferences and ensuring session continuity.
olk-OwaLocale: This cookie is used to store the locale settings for the user’s Outlook Web Access (OWA) or other Microsoft services. It helps ensure that the interface is displayed in the user’s preferred language and region-specific settings, such as date/time formats and currency symbols, are applied.
olk-UsersNormalizedTheme: This cookie is used to store the user’s preferred theme settings for Outlook Web Access (OWA). It ensures that the interface reflects the user’s theme selection (e.g., light mode, dark mode, or custom themes). Stores user settings and customization.
isRTL: This cookie indicates whether a right-to-left layout is required (e.g. for Arabic language).
olk-isTimeZoneCacheAvailable: The cookie is used to check if a local timezone cache is available for accurate time display.
olk-bootFailureCount: This cookie is used to track the number of boot failures or initialization issues experienced within the Outlook Web Access (OWA) environment for diagnostics and performance optimization. It helps in diagnosing and resolving performance or reliability problems. |
Functional/Preferences | To learn more about Microsoft privacy practices, please check the link |
| Microsoft |
olk-OwaSessionCount: Persistent
olk-authTimings: Persistent
mats-telemetry-profile-id: Persistent
MicrosoftApplicationsTelemetryDeviceId: Session |
Local Storage
Local Storage
Local Storage
Cookie |
olk-OwaSessionCount: This cookie tracks the number of sessions initiated by a user in Outlook Web Access (OWA) or other Microsoft-related web services.
olk-authTimings: This cookie is used for tracking and saving interactions or usage data within that application. The cookie is designed to count and save interactions or usage data in the Outlook Web application.
MicrosoftApplicationsTelemetryDeviceId: sets a specific device ID. This ID is used by Microsoft to track users’ website behaviour and the interaction with Microsoft application on the specific device. |
Statistics/Analytics | To learn more about Microsoft privacy practices, please check the link |
| Microsoft |
MC1: 1 year
MS0: 1 day |
Cookie
Cookie |
MC1: Used by Microsoft to keep statistics on what pages the user has visited and how often an ad click leads to a purchase or other actions on the advertiser’s website.
MS0: Used by Microsoft to keep statistics on what pages the user has visited and how often an ad click leads to a purchase or other actions on the advertiser’s website. |
Marketing/Advertising | To learn more about Microsoft privacy practices, please check the link |
| CookieBot (Usercentrics GmbH) | CookieConsent: 1 year | Cookie | CookieConsent: Stores the user’s cookie consent state for the current domain. | Strictly necessary | To obtain further information regarding Usercentrics’ privacy practices, please follow this link |
| Elementor Ltd. |
elementor: Persistent
wpEmojiSettingsSupports: Session |
Local Storage
Local Storage |
elementor: Cookie purpose description: Used in context with the website’s WordPress theme. The cookie allows the website owner to implement or change the website’s content in real time. wpEmojiSettingsSupports: This cookie is part of a bundle of cookies that serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes, and other website settings. |
Strictly necessary | To learn more about cookies set by Elementor Ltd., please check the link, and to learn more about privacy practices, please check the following link |
| YouTube |
__Secure-ROLLOUT_TOKEN: 180 days
__Secure-YEC: Session
LAST_RESULT_ENTRY_KEY: Session
TESTCOOKIESENABLED: Session
VISITOR_INFO1_LIVE: 180 days
__Secure-YNID: 180 days
VISITOR_PRIVACY_METADATA: 180 days
LogsDatabaseV2:V#||LogsRequestsStore: Persistent
YtIdbMeta#database: Persistent
ytidb::LAST_RESULT_ENTRY_KEY: Persistent
yt-icons-last-purged: Persistent
yt-player-caption-persistence: Persistent
yt-player-bandwidth: Persistent |
Cookie
Cookie
Cookie
Cookie
Cookie
Cookie
Cookie
IndexedDB
IndexedDB
Local Storage
Local Storage
Local Storage
Local Storage |
__Secure-ROLLOUT_TOKEN: Used by YouTube to track which videos have been played by a user.
__Secure-YEC: Used by YouTube to store the user’s video player preferences using embedded YouTube video
TESTCOOKIESENABLED: Used to track a user’s interaction with embedded YouTube video content and checks if cookies are enabled in the browser.
VISITOR_INFO1_LIVE: This cookie mainly serves to estimate the users’ bandwidth on pages with integrated YouTube videos for video playback quality and to track user behavior for analytics.
__Secure-YNID: This cookie is used to detect and resolve problems with the service.
LogsDatabaseV2:V#||LogsRequestsStore: Used as a secure, local repository for storing logs of user requests, bandwidth estimates, and specific interactions (e.g., plays, pauses, watch duration) with the embedded player. |
Functional/Preferences |
How can you manage cookies?
-
- You can manage your cookie preferences directly from your own device settings by preventing the use or storage of cookies.
- Whenever the use of cookies is based on opt-in consent, you can provide or withdraw such consent by setting preferences within the cookie consent tool or by updating such preferences accordingly via the relevant consent-preferences widget available on our website.
- Additionally, you have the capability to manage cookies through the web browser settings by opting out through relevant device settings. You can set your browser to not accept cookies, and this website (https://allaboutcookies.org) tells you how to remove cookies from your browser. Users can find information about how to manage cookies in the most commonly used browsers at the following addresses:
Please be advised that you can opt out of all non-essential cookies, including functional/preferences, analytics/statistics, and marketing/advertising cookies. However, strictly necessary cookies, crucial for the proper functioning of our website and the Services and indispensable for their performance, cannot be opted out of, as opting out would result in the Service becoming inoperable. It’s important to note that deleting your cookies may impact the performance of certain functionalities and limit accessibility to features on our website or Services.
How to opt out of interest-based advertising?
For information on how our advertising partners allow you to opt out of receiving ads based on your web browsing history, please visit http://optout.aboutads.info/.
Notwithstanding the above, you may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US), the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan), or other similar services, to control the collection and use of information about your web browsing activities by advertising partners. Such initiatives allow users to select their cookie preferences for most of the advertising tools.
The Digital Advertising Alliance offers an application called AppChoices that helps users control interest-based advertising on mobile apps.
